Apple CEO為地圖功能向果粉致歉


Apple除了旗下產品功能創新外,對於顧客的售後服務也是業界數一數二的,甚至前後任CEO,Steve Jobs及Tim Cook還會親自回覆眾多果粉的email,作服務作到這種程度也算是奇葩了~ 而Apple最近在新款作業系統iOS 6中,因為採用自己開發的Apple Maps而捨棄行之有年的Google maps,但機能性卻讓廣大果粉大失所望,因而招致潮水般的抱怨聲浪。對此,CEO Tim Cook自然難以坐視不管,就在上周火速在Apple官網貼出了道歉信函,除了打官腔地說會改進Apple Maps的功能外,也罕見地推薦老大不爽的果粉轉用Google或是Nokia…等等的第三方地圖app,看來Apple自知理虧,聲音弱了不少。 不過話說回來,公司市值全球前幾的Apple大可以用老大心態自居,反正挾龐大果粉資源,充實圖資內容也是遲早的事,不過現在大肆在官網首頁貼出現任CEO Tim Cook的親筆道歉信函,也是讓全世界看到了自省與謙卑的態度,值得各位超頻者天堂玩家給予鼓勵囉~ 各位超頻者天堂的玩家們,你們覺得是要給Tim Cook的危機處理拍拍手呢?還是要繼續狗幹Apple到改好Apple Maps內容為止呢?這裡是Tim Cook的email:tcook@apple.com,大家自個兒決定吧~(收到回信可要PO上超頻者天堂分享一下耶) 不過寄信前先看看下方的道歉信全文,再來各位玩家要記得寫英文啊~,美國人可是看不懂中文低~ 以下是CEO Tim Cook的道歉原文: 〝 To our customers, At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better. We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up. There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you. While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app. Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard. Tim Cook Apple’s CEO 〞 消息/圖片來源:Source